Ayush Fiscal Private Limited, a Reserve Bank of India (RBI) registered Non-Banking Financial Company (NBFC) (“Company” or “We” or “Our” or “Us”). Our commitment is to empower small and medium-sized enterprises (SMEs) by providing quick and flexible financial solutions for their business growth.
The Company has multiple channels of communication and customers can use any of the following modes to raise or escalate a complaint with Us. Details of the escalation matrix are as below:
The customer may reach the Customer Service Head or through email:
a) Email - support@ayushfiscal.com
TAT (Turnaround Time) to resolve the grievance - Within 14 days from the date of receipt of customer complaint.
If the grievance is not resolved by the Customer Service Head within 8 days from the date of receipt of consumer complaint(s) or if the customer is not satisfied with the resolution provided by the Compliance Head of the Company, the customer can escalate the grievance with the Company’s GRO, the details of which are provided below:
Name of the Grievance Redressal Officer: Mr.Bapan Sarkar
Email id: nodal.grievance@ayushfiscal.com
*Please note that a grievance can be escalated to the GRO only when the complaint is not resolved by the Compliance Head within the prescribed TAT or if the customer is not satisfied with the resolution provided by the Compliance Head of the Company. Customer shall keep the ticket number (allocated against the grievance by customer service team) in record and shall provide the same to the GRO for grievance escalation.
a) The number of days as stated in the above table for the escalation of complaint at different levels shall be computed from the first date the complaint is raised with the Company’s contact team i.e. Customer service team.
b) If a customer does not receive any response within 30 days from the Company from the date of complaint being raised or is not satisfied with the resolution of their complain, they may write to the RBI Ombudsman through any of the touchpoints mentioned below:
(i) Post: Deputy General Manager, Department of Non-Banking Supervision, Reserve Bank of India, Post Box No. 40, Chennai Post Office, Chennai.
(ii) Website: Online compliant management system at https://cms.rbi.org.in
(iii) Telephone: Call Centralized Receipt & Processing Centre (CRPC) at their toll-free helpline number @14448 to know how to file a complaint and check the status of a filed complaint.
(iv) The customer can lodge a complaint related to unauthorized acceptance of deposits/schemes of various kind and fake emails at https://sachet.rbi.org.in/home/index
For any complaints related to Fintech/ digital lending, contact us/ write to us at:
Grievance Redressal Officer: Mr. Bapan Sarkar
Contact Number: 033-45064448 – 10:00 am to 6:00 pm (Monday to Friday except National Holidays)
Email ID: nodal.grievance@ayushfiscal.com